Privacy Policy

Last updated: 25 June 2026

This Privacy Policy explains how Samparku collects, uses, shares and protects your personal data when you use our website and WhatsApp service (the "Platform"). We are committed to handling your data in accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

1. Information we collect

Account data: your phone number (verified via OTP) and login session.
Worker profile data: name, phone number, service areas, residence city/area, native place, and the work category.
Ratings & reviews: ratings and comments you submit about workers.
WhatsApp messages: the text and voice messages you send to our bot, which we process to understand your request.
Technical data: basic logs and diagnostics needed to run and secure the Platform.

2. How we use your data

To show worker listings to people searching for workers.
To verify your identity at login and operate the wallet/contact-view features.
To understand and respond to your requests, including by using AI services to interpret search intent, transcribe voice notes, and translate replies.
To maintain, secure, debug and improve the Platform.

3. Consent

We collect and use your personal data based on your consent, which you provide when you register a worker profile, upload a photo, log in, or use the WhatsApp service. You can withdraw your consent at any time by contacting us (see section 9); withdrawing consent may mean we can no longer provide some features.

4. Public listings

Worker profiles—including name, service areas and ratings—are shown publicly to users searching for workers. You may ask us to remove a listing at any time.

5. Sharing of data

With other users: worker profile details are visible to users; a worker's full phone number is revealed only when a user chooses to view it.
With service providers: we use Microsoft Azure for hosting, database, AI (Azure OpenAI / Speech) and messaging infrastructure, and Meta/WhatsApp to deliver messages. These providers process data on our behalf.
We do not sell your personal data.
We may disclose data if required by law or to protect the rights and safety of users.

6. Storage and security

Your data is stored in Microsoft Azure (Cosmos DB and related services). Secrets and keys are stored in a secured key vault. We apply reasonable technical and organisational measures to protect your data, though no system can be guaranteed to be completely secure.

7. Data retention

We retain your data for as long as your listing/account is active or as needed to provide the Platform and comply with legal obligations. You may request deletion at any time.

8. Your rights

Subject to applicable law, you have the right to:

Access the personal data we hold about you;
Correct inaccurate data;
Request deletion of your data or listing;
Withdraw consent; and
Raise a grievance.

9. Grievance Officer & contact

For any privacy request or complaint, contact our Grievance Officer:

The Grievance Officer, Samparku

Email: support@samparku.com

We aim to acknowledge requests within 48 hours and resolve them within 15 days.

10. Children

The Platform is intended for users aged 18 and above. We do not knowingly collect data from children.

11. Changes

We may update this Privacy Policy from time to time. The latest version will always be available on this page.